Car buyers’ perceptions of the buying process continue to be impacted by rising interest rates, sustained inflation and volatile gas prices. Retailers appear to be underestimating the effect of the...

Figures from the FLA show that consumer car finance new business volumes fell in March 2023 by 8% compared with the same month in 2022. The corresponding value of new business fell by 7% over the same...

The trajectory towards an online used car purchase, which was so crucial during lockdown, has waned since the UK re-opened. This was a key finding from the latest wave of our long-term ‘Attitude to...

The latest figures from the FLA show that the consumer car finance market reported a fall in new business volumes of 21% in September 2021 compared with the same month in 2020. In the nine months to...

There is a pent-up demand for financial products and services that have a positive and demonstrable social and environmental impact. Failing to meet expectations will compromise customer retention,...

The automotive sector didn’t have the best start to 2021. New UK car registrations fell by 35.5% year on year, while many OEMS – despite experiencing a relatively strong end to 2020 with profits...

Germany is currently in ‘light lockdown’, and dealers were allowed to re-open on 20 April. With few differences with the UK in terms of how consumers interact, what can we learn from Germany to...

Satisfaction levels have increased among consumers using franchised dealerships when it coms to aftersales services, with 83% reporting that they were either very satisfied or quite satisfied compared...

Brexit uncertainty and the prospect of increasing car prices could cost the new car market an estimated £6.5 billion as some 377,000 motorists ‘strongly agree’ that Brexit is making them think...

With estimates that car retailers in Europe now generate around three quarters of their profits from aftersales, it has become more critical that OEMs and their franchised networks listen to their...

At a time when consumers might be thinking twice about buying a new diesel car, the mainstream media’s focus on emissions, air quality and the price of fuel at the pump conveniently omits one very...

Concerns have been voiced that consumers’ safety could be at risk because they don’t fully understand the raft of safety-related technology being fitted to modern cars. Research conducted by...

Marshall Motor Holdings has hardly had a smooth time on the stock market since its IPO almost two years ago. With a share price that initially leapt to almost 200p a share for the first few months,...

You’d have to be living under a rock not to have heard about the government’s forthcoming VED changes. Concern over the impact on new car sales has been building in the trade press, not to mention...

The retail landscape has been shifting in recent years and the pace of change will continue to accelerate in 2017 and beyond. So how dealerships can prepare themselves to prosper in the face of new...

The European Automobile Manufacturers’ Association (ACEA) and the European Association of Automotive Suppliers (CLEPA) have announced they are joining forces on the subject of access to vehicle data....

The majority of consumers who have interacted with franchised automotive retailers within the last two years consider them to be professional, knowledgeable, reputable and reliable, and to offer good...

The initial wave of five final notices issued by the FCA to motor retailers this month could be the first of many, warned James Tew, CEO at iVendi. He pointed to the reason given by the FCA – failing...

PCP is seen as being a good proposition to close a deal, and a good mechanism for retaining customers. But how do you maximise the opportunities and how do you address the challenges. Peader Bruton,...

There is no doubt that we’re in a generational change in terms of consumer buying habits. The internet and, in particular, mobile access to the internet has revolutionised how people research and...