On 11 January 2024, the FCA announced that it is looking into motor finance complaints for certain types of motor finance sold between 6 April 2014 and 28 January 2021. Analysts are quoted as saying...

The recent announcement by the FCA to act on Discretionary Commission Arrangement complaints has been anticipated for some time. Lenders and retailers alike have been watching the surge in complaints...

The Motor Ombudsman has recorded the highest quarterly volume of consumer complaints about EVs during the opening three months of 2023. A total of 273 disputes were logged during the first quarter of...

Customer satisfaction has risen in the third consecutive UK CSI survey, increasing by 1.2 points (out of 100) compared to a year ago to a score of 77.4. This also represents the largest year on year...

A new complaints management service could help retailers boost their CSI scores by providing anonymised management information on sales and service delivery that doesn’t go to plan. Resolver, a new...

Most employers take a common sense approach to complaints and try to deal with them informally initially. But case law suggests that, today, this is dangerous once a complaint has been put in writing...

Visitors to Sandicliffe Motor Group’s new website now have a hotline direct to the MD Reg Tutt, to air any grievances, pass on some praise or offer some suggestions. Want to read more articles...