In any organisation, there are only so many projects that you can undertake in a given period, only so many areas where you can invest at any one time. Without doubt the most important investment you...

The automotive sector didn’t have the best start to 2021. New UK car registrations fell by 35.5% year on year, while many OEMS – despite experiencing a relatively strong end to 2020 with profits...

Collectively, we’re working through a time with unique challenges, without a blueprint to help us plan for what may happen next. What we do know is that customers still need to buy cars, and an...

A mixture of open leads from pre-lockdown and during lockdown means that dealers nationwide are now slogging through more than half a million open enquiries. At the same time, many are also receiving...

As coronavirus lockdown restrictions begin to ease, most dealers are understandably focusing much of their attention on the physical logistics of re-opening showrooms and workshops. However, given...

As coronavirus lockdown restrictions begin to ease, most dealers are understandably focusing much of their attention on the physical logistics of re-opening showrooms and workshops. However, given...

New analysis suggests that during the last week of April there was a significant rise in in the proportion of consumers that responded to dealers’ email communications regarding available used car...

In April 2020, 40% of digital chat enquiries UK dealerships received were sales-related. Interestingly, Canada’s chat enquiries were even more sales focused at 55%. As the multinational leader in...

Dealerships across the country are missing out on potential new leads and revenue generating opportunities because they are missing calls. Around 16% of calls go unanswered at the dealership, and only...

You can follow the journey of low-cost goods such as a coffee maker from Amazon or even a pizza from Dominos from the warehouse to your doorstep via your smartphone or tablet. But when it comes to...

With a good enquiry management system, auto retailers can boost profits by reducing their advertising/ marketing spend and increasing their conversion ratios. SMC Motor Group, a multi- franchise...

Many dealerships believe they are closing up to 25% of their opportunities to do business. But often, once they have put an effective showroom logging system in place, they find it is as low as 10% or...