A high degree of personalisation is key to capturing the attention of used car buyers online, a retailer webinar reinforced. Customers are now really expecting greater relevance when it comes to the...

The recruitment challenge cited by many retailers as one of their key headaches is changing in shape, but certainly not easing. A key issue for many is the need to recruit outside of the traditional...

Information is always at a premium but never more so than during a crisis like Covid-19. When all the familiar aspects of everyday business and living are temporarily suspended, information is the key...

You can’t control when the lockdown will end, and life will get back to normal.  But you can focus on the things that will make a difference now and kickstart your business in the coming weeks....

Auto Retail Bulletin spoke with Pontus Riska, vice president for sales and support, UK, at Rapid RTC, about the importance of communication through this unsettling time. What are you doing to help...

With showrooms and workshops closed and with many staff furloughed, dealership bosses are currently contemplating how best to harness their limited resources to prepare for a staged resumption of...

European dealerships are missing out on business as well as increased customer loyalty and positive advocacy. Once the initial car sale is completed, a significant 43% of consumers are not returning...

There is a massive chasm that your ready-to-buy customers are falling into, and they disappear forever, without a trace. I have been speaking to a number of dealers recently about a big issue I have...

Laws require large companies to publish details of several elements of their pay structure by April 2018 By Lynda Ennis When we see the players at the top end of the world of football such as...

Born between 1990 and 2000, the Millennial generation – also known as Generation Y – is smarter, happy to share information and is shaped by technology. Millennials are shaking traditional consumer...

There’s a world of difference (and difficulty) between using social media as a consumer and harnessing it for your business. Some people can post a picture of their kids to Facebook and see 100...

When units sales drop, it is important to remember that the service department can be a major income source Unfortunately, the workshop is not always managed properly, nor is it given the attention it...

Better dialogue between dealers and motor finance providers should be used to improve the overall customer experience surrounding lending, says Startline Motor Finance. CEO Paul Burgess explained...

One of the ‘rising stars’ in the app world has been Slack, a full-fledged alternative to email as it pertains to the team collaboration in your organisation. Slack organises your team’s...

People buy from people. It’s not about the lowest price, it’s about providing the best customer experience. That is key and we have to provide that customer experience at all times. So says Lucy...

Fundamental to achieving targets is to recognise that they should be communicated and understood at the right level of responsibility and influence. Helping to explain what we mean by this, Eden...

Mercedes-Benz is planning to treble the number of pop-up shop sales and demonstration drive units to 18 this year as it becomes an increasingly important part of its marketing strategy according to UK...

Mercedes-Benz aims to maintain last year’s role as one of the fastest growing premium brands in new-car sales terms via its 125-outlets with retailer partners consolidating their position as one the...

Car buyers expect an increasingly individualised experience, requiring OEMs and dealers to further communicate and share customer data. Capgemini’s 16th annual Cars Online report shows the rising...

Lookers is rolling out a new workforce scheme to increase employee engagement through regular meetings, surveys and more structured reviews. At the heart of the programme, staff are being encouraged...