Plans by Ford Retail to offer all used car customers brake pads for life struck a chord. My partners Fiesta, bought from Dagenham Motors, has just been in for service at a local Ford dealership...
Read moreSitting in a conference room in Brussels for two days discussing the future of the European auto retail industry may not be everybody’s idea of fun. But sometimes it’s useful to get away...
Read moreAfter saying so much about how franchised retailers need to shout louder about the level of customer care they offer, particularly in aftersales, I’d like to add that there is a limit to the...
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