While time itself is not changing, the importance and pressure to optimise time is increasing in our always online 24×7 world where access and convenience are all-important. That time matters in...

Year-on-year analysis on our data shows some big swings in aftersales performance. Firstly, absorption is down to 42% in November 2023, a fall from 52% the year prior. This drop of 19.2% highlights...

2024 is set to be another year of change as more people in the UK embrace electric cars. Nor is that trend centred only on new BEVs; used models have seen an increase in demand, and residual values...

Our main conversion KPIs remained constant in October with no major changes to the previous month. However, this consistency could be the building block to improved performance in 2024 as teams return...

An omnichannel customer experience is often seen as a way of putting the customer first, mainly through integrating, unifying and ensuring consistency across all channels of communication. And to...

Video is proving to have a significant impact aftersales conversion, with 41% of motorists in CitNOW Group’s motorist survey saying they would be more likely to approve routine service and repair...

The Auto Retail Live Agency Conference will, on Thursday 26 January, tell you everything you need to know about agency in 2023. It will explore the latest developments, with key topics and issues...

COX TO CLOSE FIVE MANHEIM AUCTION CENTRES USED CAR PRICES UP £4,500 IN 3 YEARS UK CUSTOMER COMPLAINTS RECORD MOTORPOINT ‘OVERVALUED’ JOIN INDUSTRY LEADERS AT AUTO RETAIL LIVE THIS TUESDAY...

Manufacturers have arguably not been at the forefront when it comes to driving greater adoption of technology in the automotive retailing process, but they could be the key stakeholder in years to...

NISSAN LAUNCHES SUPERFLEET RETAIL NETWORK JLR ‘BATTLING RETAILERS TO STOP CHINA SALES’ AUTO TRADER AUTORAMA DEAL COMPLETES AT 16X MULTIPLE JARDINE BACK IN PROFIT FOR 2021 AUTO RETAIL LIVE TO LOOK...

The supplier is the stakeholder at the pointy end of the recent explosion in technological innovations. It is those companies large and small that have come up with various different methods of...

Despite the best efforts of the most forward-thinking retailers and suppliers, the customer is the main driving force behind the recent surge in the use of technology in the automotive retailing...

Increased levels of technology in the automotive retailing industry should, in theory, make retailers’ lives easier and help them make more money. The reality is somewhat different, as retailers...

In auto retailing there are three main parties; the customer, the manufacturer and the retailer. The technology that controls and monitors the communication between these three has been rapidly...

  EC CONSULTS ON BLOCK EXEMPTION RULES COMPLEXITY SLOWING VOLVO ONLINE SALES, SAYS MD LOOKERS TO SELL OFF WEST LONDON SKODA SMMT URGES UK EU TRADE TALKS CINCH CHANGES FOCUS US DMS CEO IN...

As buyers navigate a rapidly changing automotive landscape, 43% of motorists now view the choice between petrol, diesel, hybrid and electric vehicles as the most important factor – overtaking  how...