Partner feature: With the market now emerging from the biggest disruption of our industry in memory, dealers are heavily focused on meeting immediate demand. But even as releasing the pent-up appetite...

PARTNER FEATURE A Chrysalis best practice case study examines how retention has developed over the decades For Richard Golsworthy, today’s good times are never an excuse to neglect tomorrow’s...

PARTNER FEATURE Even in a highly professional environment it is easy to overlook small details. For example, a top-flight customer contact strategy can still fail to deliver appointments because minor...

PARTNER FEATURE Rules and regulation are best seen as an opportunity, however inconvenient they may seem. So it is with the FCA’s announcement that discretionary commission models are to end from...

PARTNER FEATURE Building and maintaining a genuinely personal relationship with each customer has always been the retailer’s foundation for profitable renewal business. And a growing part of this...

Welcome to the latest digital edition of Auto Retail Profit. You can view, download, read the issue here. Articles inside issue 60 include: How to turning adversity into a positive for your business 6...

Faye Breen’s relationship-building skills have helped bring customers back time and again Technology has been a game-changer across all activities in the motor retail industry – none more so...

PARTNER FEATURE It is often said that a rising tide lifts all boats – a phrase that fits the automotive sector when times are good. Anyone who knows how to sell cars benefits from a buoyant market....

Automotive retailers often seek to improve performance primarily in response to changes – or expected changes – in market conditions. But a new Chrysalis Loyalty white paper – ‘How to create...