A high degree of personalisation is key to capturing the attention of used car buyers online, a retailer webinar reinforced. Customers are now really expecting greater relevance when it comes to the...

Suzuki will major on refining its new customer website, which the company’s UK car division director Dale Wyatt claims is the best in the industry, rather than follow the trend of creating an online...

Jon Wakefield, Volvo Car UK’s managing director, is adamant that the Swedish brand will not launch its planned online sales channel until he believes it is absolutely right, with an operational start...

From time to time, a market commentator will suggest that traditional vehicle auctions are losing ground to digital-only marketplaces, either in the quality of stock available or time to sale, for...

Mapfre Abraxas says its new Click & Buy online sales platform will support retailers with their multi-channel distribution strategy and allow them to offer appropriate insurance products to their...

Retailers that continuously innovate in the area of customer engagement will be those that survive. Those who see customers before channels will lead. The retailers who get us talking and raising...

In the dawn of the digital age we have seen dramatic changes in the way customers shop. And the automotive industry hasn’t escaped this; while it still relies heavily on the physical presence of car...

Volvo’s imminent online selling channel initiative must have dealers at its core, even it means slightly thinner margins. So says John Cleland, managing director of Volvo retailer Clelands of the...

PSA’s standalone DS brand, with its aspiration to premium status within a rapidly developing retailer network, will play a leading role in the French group’s online car-selling initiative covering...

The number of traditional franchised dealerships in the UK could be as low as 3,500 in a few years, as retailers consolidate with more sales from fewer but bigger outlets, backed up by an omni-channel...