In increasing base rate to 3% in November, the Bank of England warned that the UK risked being plunged into the longest recession in 100 years, one that could last into mid-2024. However, we see...

With a huge level of change on the horizon, automotive retailers can either be passengers and potentially find themselves in a very difficult position further down the line, or they can start looking...

Incoming NADA chairman Rhett Ricart was on the front foot as he addressed US auto retailers during the closing General Session of the NADA Show. Mr Ricart’s punchy speech was a sharp contrast to the...

By now, there is little doubt that the car industry is facing the biggest transformation in its history. Drastic shifts in consumer buying and ownership patterns, coupled with the introduction of...

In mature markets including the US and Europe, estimates suggest the spare parts business is increasingly the main driver of profits, accounting for between 25% and 40% of OEM profit margins and...

Laws require large companies to publish details of several elements of their pay structure by April 2018 By Lynda Ennis When we see the players at the top end of the world of football such as...

By Darren Williams Sales and process are words that together instill fear into many responsible for business compliance and the customer experience in our industry. As a result phrases such as...

By Andy Tong Charles Darwin famously said: “It’s not the strongest of the species that survives, nor the most intelligent, but it is the one most responsive to change.” During 2015 we watched...

The future of the car industry has never been under as much pressure from so many different directions as it is right now, with authorities, the consumer and the environment all likely to have an...

The National Body Repair Association (NBRA) has been unveiled as the UK’s trade association for vehicle body repair sector. Formally known as RMI Bodyshops (NAB and VBRA), the new brand is the...

2016 was a bumper year for political and legal changes which saw big changes to company law by the implementation of parts of the Small Business Enterprise and Employment Act (SBEE); the biggest...

While the 66-plate change saw registrations in the UK top the two million mark, with overall growth in September of 1.6% compared with the same month in 2015, all of this came from the fleet sector,...

A book you can read in less than an hour. Who Moved My Cheese  is the exemplary tale of how people adapt to change. Four characters – two mice, Sniff and Scurry, and two ‘little...

One of the key challenges facing all businesses today is coping with – let alone managing! – an extremely fast rate of change. Unless organisations have the right leadership to...