Marshall Motor Group has selected Castrol Professional to supply its lubricants in a new 3-year deal. The motor group – which has doubled in size over the last two years – switched to...

£50 million: that’s how much profit the UK’s franchised auto retail network is missing out on every single year through lubricants wastage. Or, to put it another way, approximately...

Until early 2009 we operated a paper-based vehicle healthcheck system at Finlay Motor Group, with varying degrees of success. Technicians recorded any additional work on the handwritten job card. In...

With recent headlines dominated by news of a potential bailout of the Greek economy, many analysts are predicting a ‘double dip’ recession for some of the world’s stock markets. This...

Donnelly Honda is a new business, established just over one year ago. We’ve been working with Castrol Professional for much of that time as we have a strong focus on aftersales operations within...

No auto retailers – regardless of the marques they represent – are immune to the current economic downturn. In these straightened times, they must pro-actively focus on the areas where...

In my experience, technicians are pretty good at finding additional work on cars in for service. But then things can start to flounder, as the method of reporting this potentially lucrative income...

Britain’s replacement tyre market is worth approximately £1.2 billion annually, yet according to the 2008 Castrol Professional Car Service & Repair Trend Tracker, franchised...

Service advisers play a crucial and demanding role in mediating between the workshop and its’ customers – and they are always the ones on the front-line who have to deliver the ‘bad...

The current economic climate is forcing dealer principals to completely re-evaluate the way they run their businesses, with many taking a far more hands-on approach than ever before, according to...

While consumers have always looked to negotiate vehicle prices, DPs are reporting that such discussions are becoming increasingly common in the aftersales department. Many of those who took part in...

If the scrappage scheme announced in the recent Budget has the impact the Government hopes, auto retailers may soon be shifting more of their focus back to new car sales. While the scrappage...

The recession will result in severe market contraction and widespread closure of franchised workshops and independent garages over the next five years. That’s just one of the disturbing findings...

Castrol has completed the biggest-ever survey of service advisors in the UK, covering all aspects of their role and responsibilities and involving around 600 advisors. This follows the completion of a...