While time itself is not changing, the importance and pressure to optimise time is increasing in our always online 24×7 world where access and convenience are all-important. That time matters in...
Read moreAn omnichannel customer experience is often seen as a way of putting the customer first, mainly through integrating, unifying and ensuring consistency across all channels of communication. And to...
Read moreVideo is proving to have a significant impact aftersales conversion, with 41% of motorists in CitNOW Group’s motorist survey saying they would be more likely to approve routine service and repair...
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