You’ve put a lot of effort into making the phone ring, here’s how to make those calls count By Stuart Buckley The phone is a crucial tool for reaching out to clients old and new, but it is easy to...

Pulman SEAT has been the brand’s Dealer Of The Year for the past two years, despite having only held the franchise for three. With around 25 staff led by site manager Chris Slater, the...

Almost every successful dealership now has a good idea how to make the most of online car advertising – but relatively few have latched on to how IT can help them to make a deal more...

A variation of the ‘buy it now’ button won first prize for Walser Automotive Group in the Dealer Best Idea awards at the annual DrivingSales Executive Summit. Walser has put an...

Howards Citroën is celebrating after scooping top place in the manufacturer’s Top Dealer Challenge, a new national award for excellence. It represents an outstanding performance not just on...

It seems that every TV news bulletin wants to tell us how dire things are. Apologies if this upsets anyone, but doom and gloom is not what I see and hear when talking with my network. They are mostly...

Many dealerships I visit still seem to treat their used car display like a municipal car park. Cars are parked, not placed, and little thought is given to the relationship between colours, models and...

Showroom finance is currently at its highest level since pre-recession days. The latest data from the FLA show that 63% of all new cars bought by retail customers last year were financed at the point...