GAP Insurance has become extremely popular in recent years. We’ve all worked hard to improve understanding of the product’s potential value and to explain its benefits to customers. With...

Four months since the launch of Mercedes-Benz Online Warranty, the company says that 40% of its approved used customers have opted to pay monthly. Want to read more articles on this website? Sign up...

Reviewing your warranty sales process is something that often gets overlooked or put off but small, regular changes to what you’re already doing can give some significant gains over time....

Selling warranties is one of the drivers which will help to bring customers back to the dealerships. Heavyweight player in the warranty provision market, Car Care Plan, believes it and the...

by Georgina Forbes At Harwell we’re proud of providing a quality service to all our customers, and we’ve recently changed our finance product offer to help achieve this. Want to read more...

by Robert Bonser Winning sales is more important than ever during this recession. And I mean ‘any’ sale – be it a vehicle, a part or a warranty. My contention is that time spent...

by Jon Green The Land Rover Approved Used Vehicle Programme is operated in partnership between Land Rover and Car Care Plan who provide a team of dedicated pre-owned development managers. Their role...

by Paul Winfield Life isn’t perfect and every now and then it becomes necessary to change suppliers. Earlier this year we had some issues with the former provider of our warranty products...

As new car sales gradually recover, developing a personalised and unique offering is key to fending off the competition, maximising profit from your customer base and staying ahead of the game. This...

We are now working in a market in which the consumer car buying process, from research to purchasing a vehicle, is moving increasingly online. Around 44% of motorists say they would buy a car online,...

The awakening of spring seems to have brought a renewed sense of optimism within the automotive retail industry. Dealerships talk of confidence when dealing in the recession, with many taking decisive...

Government figures have confirmed that the UK is officially in recession. The motor industry was one of the hardest hit last year and it seems that 2009 is looking even gloomier; with analysts...

After 88 years of trading, we know what suits our businesses. And when it comes to selling warranties, switching from being FSA-authorised to selling self-funded warranties requiring no FSA...

After 12 months of selling the Smartguard product range from Car Care Plan, Thurlow Nunn has moved around 1,750 packs. “It has definitely sold better than I expected, but it is not an easy...

Marshall Motor Group has rolled out a new Lifetime Care programme across its dealerships in East Anglia and the East Midlands, as part of the family-owned company’s strategy for increasing...

Truscotts Barnstaple has a customer profile that many rural motor retailers would recognise. According to general manager Andrew Storey-Barrett, the typical buyer has a wish list with three...

To Yorkshire-based multi-franchise retailer JCT600, the annual MoT is a business opportunity to both enhance customer retention and increase the bottom line. Based on the outskirts of Bradford, the...

Alan Penney, sales manager at Lloyd Motors’ Volvo dealership in Carlisle, is in no doubt what were the major contributors to the retailer being named as the 2006 Volvo Selected Used Car Dealer...

Attracting new customers to your dealership is only half the battle. It’s important you spend as much time and effort (if not more) retaining the customers you’ve already got. They are...