By Andy Tong I’ve been involved in training F&I business managers for over 20 years, after being one myself for almost a dozen – through the wonder years of the eighties, the dynamic nineties,...

What would you give to get some real quality sales appointments, make some incremental sales – and for it all to happen in little more than a week? With interest rates at their lowest level for...

Consider the staffing levels in a dealership selling, say, 600 new and 600 used cars annually with a historic vehicle parc commensurate with sales at those levels. Typically you might expect to find:...

The temporary loss of a business manager can cost up to £15,000 a week in lost income in dealerships where F&I plays a major role. One solution is to take on an interim business manager....

Introducing the business manager early into the sales process has taught us how well F&I can be maximised. But that is just one of the devices in our toolbox which have helped us to grow our...

As the major sales month of March approaches and the focus is on new car sales, now is a good time to review your handover and delivery procedures to ensure they reflect your dealership’s...