Some things matter; whereas some other things one merely has a soft spot for. Some of you may have a soft spot for Liverpool Football Club but whether it is owned by Americans or Martians, or...

Regular followers of my dissertations will know of my abject abhorrence of consumer watchdogs. The existence of such bodies or TV programmes depends on sensationalism. They need to sell memberships or...

There was a time when the target of a dealer’s wrath was always the manufacturer. Wandering in and out of dealerships these days, I have noticed a change. It is the banks who have all but...

Ever wondered if your manufacturer has got a plan B? If Glass’s recent prediction is right, within less than 10-years you are going to need a franchise which offers either an electric vehicle or...

Given the fuss which Warranty Direct (and one other private individual) managed to create this week over Kia’s TV and radio adverts (promoting its 7-year warranty), Vauxhall must already be...

This story must be true because the man in the pub told me. He had asked his franchised dealer friend in Cheshire to find him a specific nearly-new car. The dealer got straight on with the job and...

 With virtually every area of the public sector about to be cut to pieces this autumn disposable income will surely fall as more and more people see their jobs cut. I see from the OECD that the...

So much criticism has been levelled at Toyota this year – this week the US Consumer Report put the Lexus GS460 on the ‘don’t buy list’ ? it is a wonder that the Americans...