An omnichannel customer experience is often seen as a way of putting the customer first, mainly through integrating, unifying and ensuring consistency across all channels of communication. And to...
Read moreWhen the time comes to make predictions for the coming year, we often try to identify that one seismic shift that’s going to change everything. Spoiler alert – we see no major disruptors in the...
Read moreA mixture of open leads from pre-lockdown and during lockdown means that dealers nationwide are now slogging through more than half a million open enquiries. At the same time, many are also receiving...
Read moreI was asked recently about the possibility for software to automate pricing adjustments to keep cars competitive online. Naturally questions such as Does this make the sales manager obsolete? and...
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