Volkswagen retailer Martins of Basingstoke has opened a ‘pop-up store’ for two months in one of the town’s busy shopping centres, to generate sales leads for the new Beetle and Up...

Ilkeston Co-Op dealer principal Jon Battison hired an aftersales business manager to sell service plans, warranties and amber items – and was delighted with the results. It gave his aftersales...

Whenever a consumer buys goods and/or services from a trader, both consumer and trader enter into a binding contract. The contract may include identified “express” terms, but will always...

Sky Ford started getting serious about service plans last September when it entered into a partnership with EMaC, and in the period to June this year has sold one to nearly 500 customers at its Hemel...

What is the difference between the employed and self-employed? It has become a key question in the light of a recent motor industry case, as self-employed people generally have no employment rights....

Salisbury Audi is selling a greater volume of used cars than ever before, and head of business Mark Langford believes that is due in part to putting videos on the website of current used car stock....

Before you spend any more on attracting new customers, gather your team and go through the answers to these questions: 1. What are you doing to maximise your current base of customers? Do you have an...

BMW and Mini retailer Elms Cambridge has just opened the doors of an iconic new dealership featuring a range of renewable energy solutions, following a move from central Cambridge to Cambourne ten...

The media has lambasted social media for helping to mobilise the mob in the recent Festival of Robbery. But the post-riot truth is that Twitter has emerged looking exceptionally useful. While public...

Here’s an idea that might just attract some much-needed new aftersales customers, who then hopefully become long-term car sales customers too. We have just launched Repair And Share at Luscombe...

The acquisition of quality used car stock has been a constant challenge this year, and the final quarter will be no different. September’s plate change will bring an increase in available stock,...