The auto retail industry finds itself at a pivotal moment. Customer experience (CX) has become the key competitive battleground, yet legacy systems and processes can hinder CX innovation. However, AI...

Technology revolutions always seem to start with a magical spark that dazzles and draws global attention. The announcement of generative AI technologies like Bard and ChatGPT shook the world with the...

As organisations rapidly deploy generative AI tools, those businesses expect significant effects on their industries and workforces. And for more than a quarter, C-suite executives say they are...

It’s only a matter of time before artificial intelligence (AI) is selling cars as effectively as a human salesperson, and could happen as soon as 2025. So says Johan Sundstrand, CEO of Swedish video...

The rapid rise of AI technologies in UK workplaces has happened to fast for anybody to make fully formed decision about its potential limits and total impact. For this reason alone, the calls for...

As the Covid-19 crisis grips the world, the impact of AI on the customer experience is accelerating. With customers seeking contactless or non-touch interfaces, numerous sectors have stepped up their...

The automotive industry is facing challenges, some of which could be disruptive, and retailers will need to adapt to these changes. It will need an intensification of the use of existing dealership...