As the Covid-19 crisis grips the world, the impact of AI on the customer experience is accelerating. With customers seeking contactless or non-touch interfaces, numerous sectors have stepped up their...

Those of you who bother to read my ramblings will know I am often critical of the pace of change in automotive (not of the products, though, which continue to evolve beautifully), and the willingness...

We are at the threshold of unprecedented value creation for industry and society, driven by the accelerating pace of change enabled through digital technology. And these digital technologies can...

Today’s analytics infuses and enhances all areas of automotive retail. It enables OEMS to offer a personal and seamless customer experience. It increases employee engagement and drives more efficient...

In the current economic climate it is clear that customers, and sales, are much harder to come by. So auto retailers need to place increasing importance on putting their stock in front of the widest...