Year-on-year analysis on our data shows some big swings in aftersales performance. Firstly, absorption is down to 42% in November 2023, a fall from 52% the year prior. This drop of 19.2% highlights...

Our main conversion KPIs remained constant in October with no major changes to the previous month. However, this consistency could be the building block to improved performance in 2024 as teams return...

Year on year comparisons of absorption rates show a fall in September, down to 70% compared 83% in September 2022, continuing to highlight the overhead challenges retailers face. September has...

Year on year and 6-month comparisons of the aftersales KPI data show no substantial change to the trends seen so far in 2023. Looking at the half year comparison, absorption is running steady at 54%...

Aftersales performance in July saw no great changes when compared to the rest of 2023, with the only notable drop being in absorption rates which fell to a low for the year of 41%. This drop in...

Absorption rates for the average motor retailer jumped to 93% in March, thanks to returning customers from last year’s new car registrations. That follows something of a slump in absorption in...

The average motor retailer saw the values of red and amber work identified increase by over 22% in February 2023 compared with the same month in 2022. Identified red work rose from £214 to £262,...

The average motor retailer saw the values of red and amber work identified increase significantly in January 2023 compared with the same month in 2022, with both rising by 23.3% to values of £263 and...

Motor retailers saw the average value of sold red work increase by 24% year-on-year in November from £203.38 in 2021 to £252.23 in 2023. Similarly, the value of sold amber work increased by 23.5%...

The average motor retailer saw the value of red and amber work increase in October compared to the same month in 2021, but conversion rates have fallen. There has also been another drop in aftersales...

September’s aftersales KPIs saw a continuation of the trend of recent months, with average invoice values increasing in most areas over the same month last year. Motor retailers saw the average...

Motor retailers saw the average value of sold red work increase to £239.88 in August, up 25% on the value of £192.34 in the same month last year. Similarly the value of sold amber work increased 26%...