The auto retail industry finds itself at a pivotal moment. Customer experience (CX) has become the key competitive battleground, yet legacy systems and processes can hinder CX innovation. However, AI...

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Technology revolutions always seem to start with a magical spark that dazzles and draws global attention. The announcement of generative AI technologies like Bard and ChatGPT shook the world with the...

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As organisations rapidly deploy generative AI tools, those businesses expect significant effects on their industries and workforces. And for more than a quarter, C-suite executives say they are...

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The rapid rise of AI technologies in UK workplaces has happened to fast for anybody to make fully formed decision about its potential limits and total impact. For this reason alone, the calls for...

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When the time comes to make predictions for the coming year, we often try to identify that one seismic shift that’s going to change everything. Spoiler alert – we see no major disruptors in the...

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Every day it seems cars are getting safer, more environmentally friendly and more technologically advanced – until it’s time to contact the dealer for service. Service and repair are where auto...

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2020’s legacy will be one of immense disruption, but following disruption always comes the opportunity to refocus and reinvent. Anchored by themes of wellness, advocacy, and empowerment,...

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As the Covid-19 crisis grips the world, the impact of AI on the customer experience is accelerating. With customers seeking contactless or non-touch interfaces, numerous sectors have stepped up their...

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