Retailers face a loss of routine service revenue amounting to £1.3bn over the next four years, due to the shortage in new car availability. Real Time Communications estimates there may be 1.8m fewer...

AFTERSALES GAP TO COST RETAILERS £1.3bn CAZOO SHARE CRASH COSTS DAILY MAIL UNIPART WINS VOLKSWAGEN GROUP CONTRACT EXTENSION DE BEERS CFO JOINS INCHCAPE BOARD EX-DAIMLER ZETSCHE LEADS NEW AUTO SPAC...

As we start 2022, dealers have navigated very successfully through two years of disruption, and they have a lot of reasons to be grateful to their management teams and staff for their flexibility and...

October’s profitability results showed that there is no sign of the current boom ending, with the average UK motor retailer making a profit of £62,000 in the month. This represents a £9,000...

The average UK motor retailer continued the trend we saw during the second quarter producing a strong performance during the month of July. Despite new car product shortages starting to pinch for some...

Every day it seems cars are getting safer, more environmentally friendly and more technologically advanced – until it’s time to contact the dealer for service. Service and repair are where auto...

The ripple effect of 2020’s lockdown is set to strike the MOT sector once again in 2021, with last year’s postponements potentially set to play havoc with the retail industry’s diaries. The...

As we start 2021 this is certainly going to be a first quarter like no other that we have seen. We are going to spend the entire quarter, usually our busiest of the year, with the showrooms locked...

Well we certainly aren’t going to forget 2020. A year massively disrupted by the Covid pandemic, with retailers forced to close showrooms and move online, frequently with phenomenally little notice....

With the challenging business conditions, retailers remain concerned about new car sales over the next six months, and more now believe we will see increased forced registrations to make up the...

November is always a loss-making month for UK motor retailers and these challenges were exacerbated in 2020 with the announcement of an England-wide lockdown at the start of the month, adding to...

Polestar’s new retailers will have a relationship with their manufacturer that is unlike any other in the UK market. So says head of Polestar UK, Jonathan Goodman, who described the relationship as...

After a strong performance across the industry in August and September, it seems pretty clear motor dealers are facing uncertain times in Q4 and ahead into next year. As I write this, retailers in...

July saw strong demand return to both the new and used car markets, with Auto Trader reporting records across all metrics. And it’s not just pent up demand, with retailers reporting strong sales in...

With dealerships having reopened in June, retailers have been able to gauge the enthusiasm among consumers for purchasing new cars, and by and large they are encouraged. However, there are still fears...

While May was the second full month of the UK’s Covid-19 lockdown it was also a month when activity started to increase. Service departments were opened to a greater extent, and we received official...

Deloitte has published the latest results from its fortnightly ‘state of the consumer’ tracker, with the number of consumers reporting their intent to keep their current vehicle longer than they...

In the face of a predicted recession and a possible 25% dip in new car sales, dealerships can increase focus on aftersales opportunities In a typical large UK vehicle dealership group, aftersales...

Aftersales more than pulls its weight in profit generation but doesn’t get treated to the website love it deserves in return We all recognise that aftersales is the most profitable part of the auto...

Aftersales are a reliable way to boost profits and these five tips are ones to build your growth plan around Building aftersales has always been the reliable way to increase dealership profits and, in...