Halfords has launched a new price commitment on car parts. It says it will never be beaten – and will refund the difference if parts are found cheaper elsewhere. The firm is also offering free...

‘FANTASTIC’ AGENCY CONFERENCE GIVES DELEGATES THE EDGE HALFORDS ‘WILL NEVER BE BEATEN ON PRICE’ NFDA LAUNCHES MOT PETITION LLOYDS IN £4m CAURA INVESTMENT MERCEDES-BENZ FACEBOOK AGENCY POST...

Electric vehicles may not be cheaper to repair and maintain than internal combustion equivalents in every case. Analysis by e-commerce firm Epyx, which specialises in facilitating SMR transactions for...

Increasing efficiency, productivity and diversifying their proposition top the priorities for aftersales leaders as they wrestle with the twin challenges of falling revenues and a shortage of the...

The average motor retailer saw the value of red and amber work increase in October compared to the same month in 2021, but conversion rates have fallen. There has also been another drop in aftersales...

September’s aftersales KPIs saw a continuation of the trend of recent months, with average invoice values increasing in most areas over the same month last year. Motor retailers saw the average...

As the importance of used cars increases and the level of new car servicing declines, new data from RTC has revealed that any distance over four miles is a significant barrier to customers in choosing...

It gives me no joy to highlight that aftersales revenues were already falling before the impact of rising inflation kicked in from the start of April 2022. Our recently published white paper...

Motor retailers saw the average value of sold red work increase to £239.88 in August, up 25% on the value of £192.34 in the same month last year. Similarly the value of sold amber work increased 26%...

In July Nissan hit the headlines with its announcement regarding the implementation of the Ideal Network Plan (INP). The INP is the distribution blueprint that automotive OEMs must support, by giving...

As previously reported, many of the most proactive dealer groups (with a combined total of more than 600 workshops) are contributing their figures to an NFDA benchmarking system operated by RWA...

This decade will be marked by a decisive shift to electric mobility. Tesla, a prime catalyst in this transformation, is set to unleash further disruption, not just in terms of its trailblazing...

Consumer confidence is beginning to hit dealership footfall and vehicle sales, and while the cost of living increase is clearly a component of that, the continuing negative headlines in the media also...

The recent economic challenges and the industry headwinds have seen a dramatic change in sentiment among retailers for the coming six months. Outlook on the economy is now overwhelmingly negative,...

Having spent most of my working life ‘retailer-side’ of the automotive industry, I became well-versed with suppliers letting me know that we might be ‘missing out.’ The sources of the stress...

The results are in and they confirm that 2021 was the most profitable year for motor retailers we have ever seen. The average UK retailer made a return on sales of 2.49% during the year. It can be...

We recently discussed a service shortfall on the horizon, with franchise dealers expected to see a reduction in new car service revenue of up to £1.3bn over the next four years, as the drop in new...

2021 is going to go down as a record year for motor retail profitability. Indeed it is probably one which is never going to be surpassed in terms of collective profits earnt. While retailers are busy...

No matter what business you’re in, retaining and growing your customer base must be a primary focus of your company’s business plan and operational culture. I can think of no business where that...

For practically all UK car retailers 2021 will produce a record level of profitability. We went into the year with a significant level of trepidation; while 2020 had produced a solid level of...