Looking at different dealerships of nearly identical structure, what sets the successful ones apart? Urban Science has identified four key areas of operations that, when properly managed, can make a...
Read moreMain dealer servicing is different to non-main dealer servicing, but customers don’t always see it that way. It’s a problem faced by virtually every aftersales department in the country....
Read moreThe NFDA has stressed the need for auto retailers to record accurate mileages at the time of a vehicle’s annual MOT test. It said that since the introduction in December 2012 of the last three...
Read moreAftersales absorption has fallen sharply in the past couple of years, and probably won’t be much more than 50% this year for the average franchised site. And yet, ASE’s Mike Jones said at...
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