It’s not just UK dealerships that are struggling with service absorption. In the USA, the NADA reports, it is well short of the traditional 100% benchmark at less than 60%. However, the top...

Ten years ago, retailers could break even without a single car sale, but that is no longer the case. The latest profitability statistics from ASE show that overhead absorption rates now stand at just...

Aftersales absorption for the average franchised dealership has fallen to just over 50%, the monthly bulletins from ASE continue to show. Having been in this business since 1980, I can clearly...

New research suggests that as many as 750,000 car owners will avoid having their car serviced this year in a bid to save money. There is a job to be done to ensure consumers understand the importance...

The aftersales absorption KPI shows the extent to which the overheads of the dealership are covered by service and parts direct profits. The higher the figure, the better able a dealership is to...