BARCLAYS DCA MOVE MAY DELAY COMPENSATION MORE BIG MOTORING WORLD RESIGNATIONS CONSTELLATION CLOSES CAR SUBSCRIPTION SERVICE TESLA ‘ZERO SERVICE’ PLANS VINFAST SEEKS NETWORK DEVELOPMENT MANAGER BMW...

The last five years of trading profitability have been some of the most dramatic in the history of the industry. Here is a run-down of the last five years’ EBITDA (which is earnings before...

Year-on-year analysis on our data shows some big swings in aftersales performance. Firstly, absorption is down to 42% in November 2023, a fall from 52% the year prior. This drop of 19.2% highlights...

Electrification is set to have a massive impact on aftersales revenue, and the transition to agency is going to make it even harder to recover those profits. This warning comes from John O’Hanlon,...

2024 is set to be another year of change as more people in the UK embrace electric cars. Nor is that trend centred only on new BEVs; used models have seen an increase in demand, and residual values...

Our main conversion KPIs remained constant in October with no major changes to the previous month. However, this consistency could be the building block to improved performance in 2024 as teams return...

Year on year comparisons of absorption rates show a fall in September, down to 70% compared 83% in September 2022, continuing to highlight the overhead challenges retailers face. September has...

With a smaller number of parts and lower regular maintenance requirements, the industry needs to prepare for fewer EVs coming in for service, argues Urban Science. And although the average revenue per...

Aftersales performance in July saw no great changes when compared to the rest of 2023, with the only notable drop being in absorption rates which fell to a low for the year of 41%. This drop in...

As H1 comes to a close we review the data for the past six months, we see that performance in conversions has fallen, and average values for red and amber identified has increased. But looking at 2023...

A senior business leader in a dealership group recently briefed his colleagues with “data is the lifeblood of our dealerships” at the start of our meeting with his team. I have to say that this...

Since 2020, the UK has experienced a significant decline in new car registrations, resulting in a shortfall of 700,000 cars per year compared to 2019. As a result, there is now a cumulative shortage...

Aftersales departments nationwide are still feeling the fallout from the MOT extensions implemented during the pandemic. It has been three years since the UK government extended by up to six months...

Absorption rates for the average motor retailer jumped to 93% in March, thanks to returning customers from last year’s new car registrations. That follows something of a slump in absorption in...

I was driving on the main road into Middleton, a town in rural Nova Scotia in Canada, where there is an electronic speed sign that flashes your speed as you arrive in town. I didn’t think about it...

Video is proving to have a significant impact aftersales conversion, with 41% of motorists in CitNOW Group’s motorist survey saying they would be more likely to approve routine service and repair...

The average motor retailer saw the values of red and amber work identified increase significantly in January 2023 compared with the same month in 2022, with both rising by 23.3% to values of £263 and...

From the switch to EVs and the swath of new entrant challenger brands, plus the introduction of agency, direct sales and subscription models, the current wave of revolutionary change is disrupting the...

Consultation around DfT proposals to increase the period before a vehicle’s first MOT from three years to four have been extended from six weeks to nine. The new closing date is 22 March 2023....

4-1-1 MOT CONSULTATION EXTENDED CAZOO SELLS GERMAN SUBSCRIPTION BUSINESS SUZUKI’S NEW UK MD CITI STARTS INCHCAPE COVERAGE WITH ‘BUY’ LITHIA IS NOW #1 US RETAILER ITALY CALLS 2035 ICE BAN...