No auto retailers – regardless of the marques they represent – are immune to the current economic downturn. In these straightened times, they must pro-actively focus on the areas where...

The current economic climate is forcing dealer principals to completely re-evaluate the way they run their businesses, with many taking a far more hands-on approach than ever before, according to...

While consumers have always looked to negotiate vehicle prices, DPs are reporting that such discussions are becoming increasingly common in the aftersales department. Many of those who took part in...

The recession will result in severe market contraction and widespread closure of franchised workshops and independent garages over the next five years. That’s just one of the disturbing findings...

A recent survey has revealed that there is still massive untapped potential for dealerships to boost profits by legitimately upselling additional work to the customer. The survey, by Castrol...

Castrol has completed the biggest-ever survey of service advisors in the UK, covering all aspects of their role and responsibilities and involving around 600 advisors. This follows the completion of a...