With fluctuating new car sales and an uncertain outlook for the second half of 2018, motor retailers are coming under increasing pressure to achieve financial budgets. Revenue derived from value-added...
Read moreThere is no doubt that were in a generational change in terms of consumer buying habits. The internet and, in particular, mobile access to the internet has revolutionised how people research and...
Read moreWhen you think it can cost as much as five times more to acquire a new customer than it does to retain an existing one, there is no doubt customer retention must remain a focus. This is where your...
Read moreSo, the FCAs new rules on GAP insurance are in force. Theyre the culmination of months of market study, consultation and feedback but now theyre finally here. I know some dealers have decided to...
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