In mid-July, the FCA published its first business plan under new chief executive Nikhil Rathi. After a challenging last year he accentuated the positives, stating that the organisation “acted with...

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The greatest challenge in bringing about change is the entrenched culture in your dealership. These are the patterns of behaviours that have been accepted, tolerated, punished, repeated or reinforced...

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by Mark Walsh The greatest challenge to bringing about change is the entrenched culture in your dealership. These are the patterns of behaviours that have been accepted, tolerated, punished, repeated...

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