In mid-July, the FCA published its first business plan under new chief executive Nikhil Rathi. After a challenging last year he accentuated the positives, stating that the organisation “acted with...
Read moreThe greatest challenge in bringing about change is the entrenched culture in your dealership. These are the patterns of behaviours that have been accepted, tolerated, punished, repeated or reinforced...
Read moreby Mark Walsh The greatest challenge to bringing about change is the entrenched culture in your dealership. These are the patterns of behaviours that have been accepted, tolerated, punished, repeated...
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