Year-on-year analysis on our data shows some big swings in aftersales performance. Firstly, absorption is down to 42% in November 2023, a fall from 52% the year prior. This drop of 19.2% highlights...

The average motor retailer saw the value of red and amber work increase in October compared to the same month in 2021, but conversion rates have fallen. There has also been another drop in aftersales...

I approached the publication of the profitability results for the first month of 2018 with a certain amount of trepidation. The ‘mood music’ in the industry is certainly not positive, with profit...

With new car sales volumes under pressure in many parts of Europe, aftersales as a driver of overhead absorption will remain of critical importance. Demographic and consumer changes mean the...

Looking at the market and performance in January you could be forgiven for thinking that we were still in 2016. Predictions and forecasts of significant reductions in volumes of cars registered have...

Suzuki believes the new Ignis A-sector SUV, which it claims establishes a virtually unique sector niche, will help the 159-outlet franchise to consolidate its position as one of the UK’s most...

On the face of it, the first month of post-Brexit trading does not make pretty reading for the average UK motor retailer with average losses of £6,500 for the month. This contrasts markedly with a...

Aftersales absorption has fallen sharply in the past couple of years, and probably won’t be much more than 50% this year for the average franchised site. And yet, ASE’s Mike Jones said at...

Absorption rates among Lexus dealers in particular, and executive brand franchise holders in general, are falling and manufacturers need to replace that previously sizeable income as some dealers...

On the face of it, 2012 has started in a positive way. Results for January and February were ahead of the comparative period for 2011 with the vehicle sales departments performing well. It is,...