Can you put a price on trust?
19 December 2016
The news that Bentley has sold its stake in auto retailer HR Owen will likely only be significant to those with a good memory and an interest in history. For the number crunchers in the room itll be listed as just-another-financial-transaction.
With heritage now a marketable attribute in retail circles, the Bentley angle dates back to the interwar years and the meeting of Harold Rolfe Owen and Jack Barclay. Theres a certain irony about being able to quickly Google HR Owens considerable history, but its all there on the Internet and makes for fascinating reading.
As the modern auto retailing business grows and transforms at a tremendous rate, few retailer-OEM relationships boast the depth and longevity of the one between Bentley and HR Owen. However, all good things come to an end, and news that Bentley has officially cut its ties is both timely and predictable. At least it is if youre part of the Volkswagen Group.
Bentley walks away with £14.8 million after selling its stake to HR Owens Malaysian owners BPI, which in the grand scheme of things is small beer. Think of it more as being seen to be doing the right thing in light of VWs dieselgate troubles and it make sense. Any talk of cutting non core ties is PR-speak for attempting to rebuild consumer confidence and to be a better corporate citizen.
And if, like us, youve been on dieselgate watch since the start of the crisis, youll have noted that the scandal has also claimed two high profile VW motorsport programmes: Audis World Endurance Championship team and VWs Polo World Rally outfit. Both are multiple world champions, but prove that nothing is sacred. Heritage is nice, but it would appear that its easier to put a value on consumer and shareholder trust.
Iain Dooley
Editor, Agenda
Auto Retail Network