It looks highly likely that video calling and virtual meetings are set to be part of the working day, whether you are hosting a team meeting for home workers or communicating with customers that want

The long-awaited showroom opening of 12 April has now passed and, as we have previously discussed in this feature and as other motor retailers have stated, we can expect an uplift in used car

PARTNER FEATURE Don’t let aftersales be an afterthought – these three tips could help boost profit by thousands As showroom doors open again, some dealers will experience a flurry of activity on

With the end of the pandemic now hopefully in sight, this seems like a good moment to look at the lessons that have been learnt by dealers when facing the challenges of the last year. These are the

Partner feature: As motor retailing moves on from the re-opening focus and into the ‘new normal’, we all need to find a new balance – sustaining our core businesses and future-proofing our

Evolution is the gradual development of something, often a slow process especially for us humans. However, every now and again there is a catalyst that forces an evolutionary jump. Like a thumping

Partner feature: After more than a year of intermittent lockdowns, it is very unlikely motor retail will ever return to the pre-Covid ‘normal’. The pandemic has transformed the way people research

Leaving Covid aside, there may well be several retailers wondering about the future. Network culls by Ford and Mitsubishi’s planned exit from the UK later in 2021 are both reasons for retailers to

Every day it seems cars are getting safer, more environmentally friendly and more technologically advanced – until it’s time to contact the dealer for service. Service and repair are where auto

Why was the meeting called and who was in attendance? Electric vehicle energy saving tariffs update, via Zoom, Charlie Cook and James Taylor, Marketing lead.   What was top of the agenda? A