24 April 2023

Ssangyong has slashed its previously market-leading new car warranty from seven years/150,000 miles to five years/100,000 miles, writes Auto Retail Network’s Jack Carfrae. The manufacturer told Auto Retail Network the change took effect from 1 January but, when asked, did not explain why.

It is understood retailers were told the move was attributed to the cost of repairing vehicles towards the end of their warranty. However, no vehicles sold with seven years of cover have yet reached that age, because the policy was introduced in October 2018, prior to which the manufacturer had a five-year scheme.

The seven-year warranty was reportedly a strong selling point for retailers and well-received among the manufacturer’s customer base. Ssangyong franchised holders who spoke to Auto Retail Agenda said they were disappointed by the move.

It once again leaves Kia with the best standard new car warranty at seven years/100,000 miles, although Toyota’s three-year/60,000 policy can be extended for up to a decade for vehicles up to 10 years old, if customers have their vehicle serviced at a franchised retailer annually.

Tags: Ssangyong, warranty