Robert Forrester: 2023 operational excellence vital
04 January 2023
Despite headwinds, Robert Forrester told BBC Radio 4 Today over Christmas, new car order take remains “pretty good” and used car demand levels are matching late 2021 levels. “Staggering” used car price growth is now moderating, he added – but prices are remaining strong.
The exception is EVs, whose used prices are actually falling, and at a far faster rather than hybrid and plug-in hybrids. This may present challenges for new EV PCPs, he said. “Do you need to factor those lower RVs in, making EVs even more expensive? It’s going to be one to watch.”
As for 2023, the focus for retailers will be how businesses manage costs, he said – including rising wages and the 1 April business rates revaluation.
“People will, operationally, have to be absolutely on it.”
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