DS pilots new aftersales network
07 April 2021
DS Automobiles is trialling a wider Stellantis aftersales network with the aim of reducing customer travel times for service and repair work.
The pilot scheme is running along the south coast of England and is expected to deliver its initial findings this month, according to DS UK managing director Jules Tilstone.
DS currently has a network of just 33 retailers split almost evenly between standalone stores and smaller salons which are typically part of a Citroen showroom. Speaking to Auto Retail Agenda, Mr Tilstone said he was aiming to decrease the travel time to buy a new DS so that 80% of the population would be within 40 minutes’ drive. This would be achieved by increasing the number of showrooms to the mid-40s in the next few years.
“We are piloting a remote service idea using Stellantis operations where we don’t have a DS store. That’s something that we’re looking at in terms of progressing the network and giving us a much better coverage,” said Mr Tilstone.
* Read the full interview in the April issue of Auto Retail Bulletin where Mr Tilstone discusses DS’s low NFDA score and how he intends to turn sales around.
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