Technology is important but the future of retail is human after all

  07 May 2018

Right now, two (hollow) phrases keep ringing out across the marketing industry: “retail is dead” and “technology is taking over”. But in reality retail has a bright and exciting future, and people will remain an essential component of any successful, future-focused retail strategy. Physical retail and online retail often feature in ‘either/or’ discussions; statistical analyses…

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