Build your own success library: How To Make More Profit With Your Service Department

31 August 2008

Jeff Smith is well known in the industry for The KPI Book, which lists around 200 Key Performance Indicators (one per page) for sales, service parts, the bodyshop and general management. How To Make More Profit With Your Service Department discusses the three major KPIs for the service department – utilisation, productivity and overall efficiency…

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Tags: How To Make More Profit With Your Service Department, Jeff Smith, KPI, Manager, service

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