Customers will pay more for excellent service, despite cost-of-living crisis

  09 February 2024

A new report from The Institute of Customer Service reveals that UK consumers are more than willing to pay a premium for goods and services, in return for excellent service – despite the cost-of-living crisis. The report also warns that customer satisfaction across the UK has fallen to its lowest level since 2015, in a…

Want to read more articles on this website?
Sign up for a free trial subscription to carry on reading this article and receive Auto Retail Bulletin magazine together with our Auto Retail Agenda weekly newsletter. If you’re already a subscriber, please log in to access this content.

You can also subscribe online, with a 90-day money back guarantee, by purchasing one of the following products:
Auto Retail Bulletin.

Alternatively, give us a call on 01572 336 600 during working hours or leave your details and we’ll contact you as soon as possible to arrange your subscription.

FREE TRIAL

Already a subscriber? log in

Forgotten your password? Click here.

Start your free 14 day trial

Get free access to our Bulletin, Agenda & Profit for 14 days.

After 14 days we will auto bill your credit or debit card unless the order is cancelled.


    As an auto retail executive you need insightful and unique industry intelligence to boost your business potential. Here’s a taste of what Auto Retail Network has to offer:

    • Get informed and boost your business potential
    • More than 1,200 fellow executives have joined us
      since launch
    • Independent, carefully crafted, unique content relevant to you and your business
    • Develop a greater awareness of market trends and opportunities
    • Access to a wide range of materials whenever, wherever and however you want it
    • Significant discounts on ARN events, reports and
      other publications