Inchcape sets up specialist team after flood

08 January 2024

Inchcape has set up a specialist team to help customers and staff following flooding at its Derby JLR retailer during last October’s Storm Babet.

The retailer said supportive actions to help customers include a dedicated helpline to help with customer queries and insurance claims, plus courtesy cars and even sourcing new and used cars at a reduced price.

‘We are making every effort to help our affected customers get back on the road as quickly as possible… due to the complexity of each individual situation, we are supporting all of them on a one-to-one basis.”

93% have accepted the retailer’s support “and we are liaising with the remaining customers to find a solution to get them back on the road.

JLR UK MD Patrick McGillycuddy confirmed that “our partner Inchcape has appointed a specialist team and we urge clients affected by this disruption to contact Sedgwick International UK”. Sedgwick is a specialist claims administrator.

“I would like to thank our clients for their patience whilst we and our partner, Inchcape, work to resolve this situation.”

Customers with cars written off after being caught in flooding have nevertheless been critical. Some have also criticised a lack of communication from Inchcape, reported BBC News, and others claim they will be left thousands of pounds out of pocket after being told they must claim on their own car insurance.

The Derby retailer remains closed.

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Tags: Inchcape, JLR

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