Why it’s now time to raise the used car quality bar

The change in consumer legislation that came into force on 1st October 2015, has taken a while to alter thinking in motor retail, however there are now some distinct signs that we all need to take this issue seriously.

The key change – from a motor retail perspective – is that a customer can return a faulty new or used car within 30 days of purchase and be entitled to a full refund. The supplying dealer no longer has the option by right to repair the car and a refund cannot be denied. 

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