Good Vibrations

Those of you who bother to read my ramblings will know I am often critical of the pace of change in automotive (not of the products, though, which continue to evolve beautifully), and the willingness of some people in the industry to hide behind process and tradition, rather than act in the best interest of the customers. Well, this month I thought I would shock everyone and focus on the positives I see in the industry that suggest a brighter future:

Manufacturers are taking “retail” more seriously, despite ongoing industry-wide over-production. Many manufacturers we work with are beginning to revisit their overall retail strategy to reflect the omni-channel world customers experience in other sectors. The signs are positive as they are genuinely becoming inquisitive about the art of the possible.

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